FAQ's
FAQ
Real answers. No fluff. If you still have questions, text or message us—Alexis actually replies.
Diamond Basics
Are these real diamonds?
Yes. We use lab-grown diamonds with the same crystal structure as natural. They’re chemically/physically identical—just grown in a lab instead of the earth.
Why lab-grown?
Better value, incredible quality, and transparent supply. You get a brighter, bigger-look diamond for the budget—without mystery sourcing.
Are your diamonds certified?
Every center stone is IGI certified (the gold standard for lab-grown). For natural diamonds, we use GIA.
What quality do you pick?
Color: near-colorless to colorless, always faces up bright white.
Clarity: VS1+ and guaranteed eye-clean.
Cut: optimal Hearts & Arrows for elite sparkle.
TL;DR: No visible inclusions, no weird tints, no “Good/Fair” cuts—ever.
Can I see the exact diamond first?
You choose size + style; Alexis hand-selects the exact stone to meet strict standards (post‑order). Want to review the cert/specs? Ask—we’re happy to share.
Lab-grown vs natural: can people tell?
Not with the naked eye. Both are real diamonds. Only advanced lab equipment can tell origin. Choose what fits your values and budget.
Settings & Materials
What metals do you use?
Solid Platinum, 18k Yellow Gold, or 18k Rose Gold. Never plated, never hollow.
How do bands scale with diamond size?
Small: sleeker profile. Medium: balanced everyday. Large Luxe: beefier band with structure and up to 3× pavé weight for proportional sparkle.
What about the side stones (pavé)?
Lab-grown accent diamonds, F+ color and VS1+ clarity—so the band sparkle matches the center.
Sizing & Fit
How do I pick the right size without knowing carats?
We show visual size on a hand (Small ~1.5ct look, Medium ~3ct, Large Luxe ~5ct). Pick what looks right—we handle the technical match.
Can you help me find her ring size secretly?
Yes. We have a stealth playbook: borrow a ring for one finger up, use printable sizers, or DM us for tips. Worst case—we resize (details below).
Do you offer resizing?
Yes—one complimentary resize within 60 days (within reasonable range). Some styles have limits; we’ll guide you.
Ordering, Timing & Shipping
How long does it take?
Typical build time is 2–3 weeks from order to ship. Need it faster? See “Rush options.”
Do you offer rush options?
Often, yes. Message us with your date—we’ll confirm feasibility and any rush fees before you order.
How is it shipped?
Fully insured, signature required. Discreet packaging. You’ll get tracking once it ships.
Do you ship internationally?
Select countries: yes. Duties/taxes are the customer’s responsibility. Contact us for a quick quote.
Returns, Warranty & Care
What’s the return policy?
We offer a 7‑day inspection window from delivery for non‑custom pieces in unworn condition. Custom work is final sale. Always reach out—we’re fair.
Warranty?
Lifetime manufacturing warranty against defects. Normal wear isn’t a defect, but we’ll help with repairs at fair pricing.
How do I care for the ring?
Warm water + mild soap + soft brush. Avoid harsh chemicals. Remove for heavy lifting. We recommend a professional clean/check annually.
Should I insure it?
Yes. Use your homeowner’s/renter’s policy or jewelry‑specific insurers. We’ll provide documentation for coverage.
Customization & Upgrades
Can I request a different shape or custom design?
Yes—oval, emerald, cushion, bespoke tweaks, or fully custom. Start here: Concierge.
Do you offer upgrades later?
Ask about our Upgrade Path. Trade in your 57 Facets center diamond for credit toward a larger or different stone (terms apply).
Money & Docs
What payment methods do you take? Financing?
All major cards; financing options may be available at checkout. If you need a split payment or wire, message us.
What paperwork comes with the ring?
IGI certificate (or GIA for natural), appraisal/valuation upon request, and care instructions.
Philosophy
Why don’t you let me pick clarity/color/cut filters?
Because we already did the filtering you were hoping existed. You pick the look; we guarantee the quality (VS1+, bright white face‑up, Hearts & Arrows cut).
What if I’m still nervous I’ll “get it wrong”?
That’s the point—you can’t. Alexis hand‑selects your stone to standards most sites don’t mention. If something feels off when it arrives, talk to us. We make it right.
Still Need Help?
Text us or use Concierge for 1:1 help. Share your date, budget, and vibe—we’ll steer you in minutes.